Changed your mind, or bought the wrong age? Send it back unused and in its packaging within 30 days of delivery for a full refund.
How to return something
- Message us with your order number and what you are returning.
- We email a returns label and an address.
- Pack it in its original box, with the parts and instructions, and post it.
Refunds land on the original payment method within 5–10 working days of the parcel reaching us. We refund the original standard shipping too if the whole order goes back.
Return postage
Change of mind: you pay return postage. Faulty, damaged in transit, or our picking error: we pay, and we will not ask you to be out of pocket.
Faulty or broken
Within 12 months of purchase we replace or refund a kit that fails in normal use. Beyond that we will still send a replacement part where one exists — see below.
Missing or broken parts
You do not need to return a whole kit for one part. Tell us the product and the part and we post a replacement free, no receipt required.
Gifts
A gift can be returned by the recipient without the buyer being told. Ask for a gift credit rather than a refund and it goes to the recipient, not the card.
What we cannot take back
- Kits that have been used, beyond opening the box to look
- Consumables that have been opened — seeds, compost, sandpaper, paints
- Anything returned after 30 days without a fault
None of this affects your statutory rights.