Every order gets two emails: one the moment we take it, and one when it leaves our warehouse. The second carries the tracking number and the carrier's link.
If you have an account
Sign in and open your account. Each order lists its status and, once it has shipped, its tracking number.
If you checked out as a guest
Open the shipping confirmation email and follow the Track your order button. It goes straight to the carrier's own page, which is the one that updates.
What the statuses mean
| Confirmed | We have the order. Nothing has been picked yet. |
|---|---|
| Packed | Picked and boxed, waiting for the day's collection. |
| Shipped | With the carrier. Tracking is live from this point. |
| Delivered | Signed for, or left where you asked us to leave it. |
Tracking has not moved
Carriers scan at handover points, not continuously, so a day of silence is normal — especially over a weekend. If nothing has changed for three working days, contact us with the order number and we will chase it.
Missing or damaged
Tell us within 30 days of the delivery date. See Returns & Refunds for what happens next.